Data Deletion Instructions

What we hold

Depending on how you have interacted with us, we may hold your account details and purchase history on this website, and, if you have messaged our Facebook Page or Instagram account or commented on our posts, the conversation data Meta shares with us: your messages and comments, public profile name, username and profile picture, a platform user ID, and the ad or post that led you to us.

How to request deletion

1. Email help@printgracefully.com with the subject “Data deletion request”. Tell us which of these you want deleted: your website account, your Messenger conversation, your Instagram conversation, or everything.
2. So we can find your records, include the email address you used with us and, for Messenger or Instagram, the name or username you message us from. If you would rather not email, send the words “delete my data” to our Page or Instagram account from the same profile and we will handle it there.
3. We confirm receipt within 3 business days and complete the deletion within 30 days. We will reply once it is done. Records we must keep for legal or accounting reasons, such as invoices for purchases, are retained for the period the law requires and then deleted.

Removing our access on Facebook or Instagram

You can also remove any connection between your Facebook or Instagram account and our app at any time from your Facebook settings under Settings & privacy → Settings → Security and login → Business integrations (or Apps and websites). Removing the integration stops future data sharing; use the steps above to have data we already hold deleted.